Answers to the questions we hear most often about Oliconn Jewelry orders.

How long does it take to make my jewelry?

Most pieces are made to order and take 1–3 weeks to create before shipping. Timing can vary with the complexity of the design and current demand.

Do you offer free shipping?

Yes. We offer free worldwide shipping on orders over $50 USD.

Will I receive tracking information?

Tracking information is provided once your order has shipped.

What is your return and exchange policy?

We offer 30-day returns and exchanges from the delivery date. Items should be returned in their original condition and packaging. Read the full Shipping & Returns policy.

Can custom or personalized items be returned?

Custom or personalized items may not be eligible for return or exchange unless they arrive damaged or defective.

How can I contact you?

Email [email protected] and include your order number when you are asking about an existing order.